Fulfillment Policy

Digital Service Delivery

HexMath is a digital service delivered instantly upon access. When you subscribe to HexMath Pro, your premium features (unlimited solves and follow-up questions, plus priority processing) are activated immediately after payment confirmation.

Subscription Management

• Subscriptions are managed through the Apple App Store or Google Play Store
• You can cancel your subscription at any time through your store account settings
• Upon cancellation, you retain access to Pro features until the end of your current billing period
• After your subscription expires, your account reverts to the free tier

Refunds

Since HexMath is a digital service with immediate delivery, refunds are handled by the platform through which you subscribed:

• Apple App Store: Request a refund at reportaproblem.apple.com
• Google Play: Request a refund through Google Play Store support

We do not process payments directly and cannot issue refunds. All billing is handled by Apple or Google.

Service Availability

We strive to maintain 99.9% uptime for HexMath. However, the service may experience occasional downtime for maintenance or updates. We are not liable for temporary service interruptions.

Contact

For questions about fulfillment or subscription issues, contact us at [email protected]